Shipping Policy

Shipping and Delivery

Delivery times

Most non-bike orders will be dispatched from our warehouse on the same day if placed by 10am AEDT (business days). However please note this cannot be guaranteed during peak periods. The shipping estimates below apply after your order leaves our warehouse.

Location

Standard Delivery

Express Delivery

Brisbane, Sydney, Melbourne, Canberra

2 - 4 business days

1 - 2 business days

Adelaide, Hobart, and East Coast Cities

4 - 5 business days

1 - 3 business days

Perth, Darwin, and Regional Centres

10 - 14 business days

3 - 6 business days

Rural Locations

Up to 21 business days

Up to 21 business days

* Delivery times are an estimate and actual delivery times may vary based on public holidays and peak periods. Bulky items may take longer. The above table does not apply to pre-order items or bikes. 

Nationally Shipped Bikes

We now offer shipping for all bikes Australia-wide. Please note: partial assembly is required upon delivery of your bike. For safety, we highly recommend that assembly is undertaken by a trained bicycle mechanic.

Shipping Times

Nationally shipped bike delivery orders have an estimated delivery timeframe of 1-2 weeks. If you order other items with your bike, these will be delivered separately. 

Major Cities - 5-7 Business Days

Semi Rural - 7-9 Business Days

Rural - 10-14 Business Days

For your safety, we highly recommend that bike assembly is undertaken by a trained bicycle mechanic. 

Delivery restrictions

  • We deliver to Australia only. We do not offer international delivery.
  • We strive to deliver to all locations across mainland Australia and its islands. However, in certain instances, we may be unable to deliver to extremely remote areas (such as isolated islands) where our courier partners are unable to provide a viable delivery solution.
  • Bike Shipping is only available for selected bikes.
  • Express delivery is unavailable on bulky items, liquids and dangerous goods.
  • Delivery to PO Boxes is unavailable on bulky items, liquids and dangerous goods.
  • If you purchase a pre-order item, it will not be shipped until we receive the goods from our supplier.