Shipping Policy
Shipping and Delivery
Delivery times
Most non-bike orders will be dispatched from our warehouse on the same day if placed by 10am AEDT (business days). However please note this cannot be guaranteed during peak periods. The shipping estimates below apply after your order leaves our warehouse.
|
Location |
Standard Delivery |
Express Delivery |
|
Brisbane, Sydney, Melbourne, Canberra |
2 - 4 business days |
1 - 2 business days |
|
Adelaide, Hobart, and East Coast Cities |
4 - 5 business days |
1 - 3 business days |
|
Perth, Darwin, and Regional Centres |
10 - 14 business days |
3 - 6 business days |
|
Rural Locations |
Up to 21 business days |
Up to 21 business days |
* Delivery times are an estimate and actual delivery times may vary based on public holidays and peak periods. Bulky items may take longer. The above table does not apply to pre-order items or bikes.
Nationally Shipped Bikes
We now offer shipping for all bikes Australia-wide. Please note: partial assembly is required upon delivery of your bike. For safety, we highly recommend that assembly is undertaken by a trained bicycle mechanic.
Shipping Times
Nationally shipped bike delivery orders have an estimated delivery timeframe of 1-2 weeks. If you order other items with your bike, these will be delivered separately.
Major Cities - 5-7 Business Days
Semi Rural - 7-9 Business Days
Rural - 10-14 Business Days
For your safety, we highly recommend that bike assembly is undertaken by a trained bicycle mechanic.
Delivery restrictions
- We deliver to Australia only. We do not offer international delivery.
- We strive to deliver to all locations across mainland Australia and its islands. However, in certain instances, we may be unable to deliver to extremely remote areas (such as isolated islands) where our courier partners are unable to provide a viable delivery solution.
- Bike Shipping is only available for selected bikes.
- Express delivery is unavailable on bulky items, liquids and dangerous goods.
- Delivery to PO Boxes is unavailable on bulky items, liquids and dangerous goods.
- If you purchase a pre-order item, it will not be shipped until we receive the goods from our supplier.